❓ Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping usually takes 3–7 business days depending on your location. You’ll receive a tracking number once your bonsai is on the way.

2. Do you ship bonsai trees safely?

Yes! Every bonsai is carefully packed to keep it safe during transit. We use secure boxes, protective wrapping, and moisture retention to ensure your tree arrives healthy.

3. Do bonsai trees need special care after arrival?

Once your bonsai arrives, give it fresh water and place it in a location with indirect sunlight. A care guide is included with every order, and you can always reach out to us for support.

4. What if my bonsai arrives damaged?

If your bonsai is damaged during shipping, contact us within 48 hours with photos. We’ll arrange a replacement or refund based on the situation.